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Results 1 to 25 of 8996

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Old wine in a new bottle: customer orientation in librarianshipMATTESON, Miriam; BOYDEN, Cynthia.Reference services review. 2014, Vol 42, Num 3, pp 433-445, issn 0090-7324, 13 p.Article

Analysis of customer churn behavior in digital librariesYUANGEN LAI; JIANXUN ZENG.Program (London. 1966). 2014, Vol 48, Num 4, pp 370-382, issn 0033-0337, 13 p.Article

The roles of infrastructure capability and customer orientation in enhancing customer-information quality in CRM systems: Empirical evidence from TaiwanCHUANG, Shu-Hui; LIN, Hong-Nan.International journal of information management. 2013, Vol 33, Num 2, pp 271-281, issn 0268-4012, 11 p.Article

Customer relationship management (CRM) in business-to-business (B2B) e-commerceZENG, Yun E; WEN, H. Joseph; YEN, David C et al.Information management & computer security. 2003, Vol 11, Num 1, pp 39-44, issn 0968-5227, 6 p.Article

Factors influencing satisfaction and loyalty in online shopping: an integrated modelLIN, Grace T. R; SUN, Chia-Chi.Online information review (Print). 2009, Vol 33, Num 3, pp 458-475, issn 1468-4527, 18 p.Article

Determinants of customer satisfaction on the markets of selected dairy productsNIEZURAWSKI, Lech.Polish journal of food and nutrition sciences. 2006, Vol 15, pp 155-160, issn 1230-0322, 6 p., SUP1Conference Paper

An analysis of library customer loyalty: The role of service quality and customer satisfaction, a case study in IndonesiaI GEDE MAHATMA YUDA BAKTI; SUMAEDI, Sik.Library management. 2013, Vol 34, Num 6-7, pp 397-414, issn 0143-5124, 18 p.Article

Public library assessment in customer perspective To which customer group should the library listen?NAGATA, Haruki; KLOPFER, Lisa.Library management. 2011, Vol 32, Num 4-5, pp 336-345, issn 0143-5124, 10 p.Article

Identification With the Retail Organization and Customer-Perceived Employee Similarity: Effects on Customer SpendingNETEMEYER, Richard G; HEILMAN, Carrie M; MAXHAM, James G et al.Journal of applied psychology. 2012, Vol 97, Num 5, pp 1049-1058, issn 0021-9010, 10 p.Article

Online and mobile customer behaviour: a critical evaluation of Grounded Theory studiesVALVI, Aikaterini C; FRANGOS, Constantinos C; FRANGOS, Christos C et al.Behaviour & information technology (Print). 2013, Vol 32, Num 7-9, pp 655-667, issn 0144-929X, 13 p.Article

Going Green in Quick-Service Restaurants: Customer Perceptions and IntentionsDIPIETRO, Robin B; GREGORY, Susan; JACKSON, Amy et al.International journal of hospitality & tourism administration. 2013, Vol 14, Num 1-2, pp 139-156, issn 1525-6480, 18 p.Article

Putting Consumers to Work : 'Co-creation' and new marketina qovern-mentalityZWICK, Detlev; BONSU, Samuel K; DARMODY, Aron et al.Journal of consumer culture. 2008, Vol 8, Num 2, pp 163-196, issn 1469-5405, 34 p.Article

The impacts of customer participation and company reputation on customer-company identificationLAN XU; TAO WANG; NAN CUI et al.International journal of networking and virtual organisations. 2012, Vol 10, Num 3-4, pp 247-259, issn 1470-9503, 13 p.Conference Paper

Mediated Effects of Customer Orientation on Customer Relationship Management PerformanceBYEONG YONG KIM.International journal of hospitality & tourism administration. 2008, Vol 9, Num 2, pp 192-218, issn 1525-6480, 27 p.Article

Customer input failures in service processesSEPPÄNEN, Kaisa; HUISKONEN, Janne; KARPPINEN, Henri et al.International journal of services and operations management Print. 2014, Vol 17, Num 4, pp 439-452, issn 1744-2370, 14 p.Article

Programmes de fidélisation : stratégies et pratiques = Loyalty programs : strategies and practicesMEYER-WAARDEN, L; BENAVENT, C.2001, 33 p.Book

The power of 'know' and 'no' in effective customer service deliveryCARTER, Denise.Business information review. 2014, Vol 31, Num 3, pp 160-165, issn 0266-3821, 6 p.Article

When Acquisition Spoils Retention: Direct Selling vs. Delegation Under CRMYAN DONG; YULIANG YAO; CUI, Tony Haitao et al.Management science. 2011, Vol 57, Num 7, pp 1288-1299, issn 0025-1909, 12 p.Article

A case of managing customer relationship management systems: Empirical insights and lessons learnedHSIEH, Ming H.International journal of information management. 2009, Vol 29, Num 5, pp 416-419, issn 0268-4012, 4 p.Article

Librarians as providers of . legendary customer serviceMASSIS, Bruce E.New library world. 2010, Vol 111, Num 1276-1277, pp 434-438, issn 0307-4803, 5 p.Article

Applying a hidden Markov chain model in quality function deployment to analyze dynamic customer requirementsSHIEH, Jiunn-I; WU, Hsin-Hung.Quality & quantity. 2009, Vol 43, Num 4, pp 635-644, issn 0033-5177, 10 p.Article

The relationship of service failure severity, service recovery justice and perceived switching costs with customer loyalty in the context of e-tailingWANG, Yi-Shun; WU, Shun-Cheng; LIN, Hsin-Hui et al.International journal of information management. 2011, Vol 31, Num 4, pp 350-359, issn 0268-4012, 10 p.Article

Hotel service quality in Hong Kong : An importance and performance analysisHAILIN QU; CHAU YUNG SIT.International journal of hospitality & tourism administration. 2007, Vol 8, Num 3, pp 49-72, issn 1525-6480, 24 p.Article

Customer Types and the Empathetic ResponsePEARSON, Chad J.The Reference librarian. 2014, Vol 55, Num 3, pp 256-261, issn 0276-3877, 6 p.Article

Integration of energy efficient technologies in UK supermarketsOCHIENG, E. G; JONES, N; PRICE, A. D. F et al.Energy policy. 2014, Vol 67, pp 388-393, issn 0301-4215, 6 p.Article

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